Custom Knowledge Base Systems

Our web-based custom Knowledge Base Management System allows your company to collect all of its intellectual assets in one accessible location. Such system enables the company to organize and distribute knowledge and information within the company, providing for improved interdepartmental functionality. Our analytically skilled staff can develop information architecture intuitive to the user, and then implement the system adhering to your specifications.

Backbone Media can customize your knowledge management system to have flexible administration features, to fit within your corporate web site look and feel, and can include powerful querying, searching, and authoring capabilities. We can develop the system to minimize the required web development proficiency of the user. That is, we design our user interface taking your user profile into consideration. Our knowledge management system is also surprisingly easy to maintain and update.

Benefits of a knowledge base system:

  • reduces time overhead
  • reduces customer/product support costs
  • easily accessible
  • accessible 24 hours a day
  • convenient for the customers
  • improved customer service
  • increased customer satisfaction